Salesforce said Coworker had more than 185,000 users. CIOs still need savings evidence Salesforce has not supplied.
Salesforce
28 stories that name Salesforce, newest first. Each one links to its source.
Half of Slack messages are no longer from people, Salesforce says. It counts a billion messages a day.
Salesforce agreed to buy Cresta, whose AI agents answer customer calls for Marriott and Comcast. It gave no price.
HMRC says its Salesforce system could cost up to £4.4 billion over 15 years. Its low estimate is £1.7 billion.
Claude maker Anthropic will likely be rated junk, Blackstone told investors. It had forecast investment grade before 2027.
Salesforce won a 10-year Army contract worth up to $5.6 billion. Now it is buying Rune, a start-up the Army already uses.
Salesforce says AI agents can rack up costs before anyone notices. It announced a hard stop at the budget, with no price.
AWS announced $1 billion for engineers who build AI inside client firms. Gartner advises clients to plan the exit before they arrive.
BT says AI tools cut a 14-week bid to three minutes. Its business chief calls agents without a human "a huge decision".
Salesforce offered $47.50 a share for Braze. Before the news, Braze closed at $30.04.
Microsoft lost a bid to appeal in a £270m licence case.
Salesforce said at least 20,000 workers changed roles. It cited an AI redesign.
Microsoft dropped Nscale's planned UK AI site. Nscale blames a London-wide grid issue.
Salesforce said 75% of leads went unanswered. It credits AI agents with $88 million.
UK police built a Salesforce chatbot. A contact costs 27p, versus £7.80 for staff.
Salesforce won a UK tax tender worth up to £2bn. HMRC first estimated £1bn.
Tottenham Hotspur put Salesforce's AI on fan questions. The AI resolves 20% alone.
HMRC signed Salesforce for up to £2 billion. Its first estimate was £1 billion.
Trustpilot put a Salesforce AI agent on support. Case handling time fell 45%.
Salesforce renamed AIForce to SIForce. Trump's order binds only federal agencies.
Salesforce bought Fin for $3.6 billion. Fin says AI writes most of its code.
Salesforce agreed to buy Listen Labs. Its AI interviews customers in 120 languages.
Salesforce showed its AI working inside SAP. SAP experts question whether that's allowed.
Salesforce software settled half of Dr Martens' contacts. Before, people did nine in ten.
Telstra handed outage refunds to an AI agent. It supports over 1,000 call-centre staff.
Salesforce set up a committee. It picks which AI model runs a task.
Salesforce says AI cut Air India's refunds to four hours. From 14 days.
Salesforce went down worldwide during its own Dreamforce. Full recovery took nearly 11 hours.
