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AI at work

Salesforce set up a committee. It picks which AI model runs a task.

Salesforce Chief Operating and Finance Officer Robin Washington has built a standing body for AI consumption, diginomica reported.

ERP LEADERS news desk · · First reported by diginomica · Edition no. 13
Photo: Frank Schulenburg/Wikimedia, CC BY-SA 4.0 · original

"We have what's called a Token Council because I don't think it is totally a financial decision," she said.

Her breakout session drew 45 CFOs and COOs. The number she puts on it: "Seventy-percent of it is the process and the organizational transformation, and that CFO commitment at the top is really important."

According to diginomica, the council chooses models and sets iteration limits. It also decides who owns the cost, bringing finance into decisions Washington says are not purely financial.

Salesforce is also working through how to price that consumption. The options include per-user and consumption-based models, as well as outcome-based pricing.

The test is whether the council prices each task in business units, such as cost per invoice or service case, then weighs that against accuracy and the controls required. Otherwise, it becomes one more approval queue.

Who in your company decides that a task is worth a more expensive model?

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Companies in this story
Salesforce

Our file on Salesforce

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  3. 3 NovFiled later

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  4. 3 NovFiled later

    HMRC says its Salesforce system could cost up to £4.4 billion over 15 years. Its low estimate is £1.7 billion.

  5. 31 OctFiled later

    Salesforce won a 10-year Army contract worth up to $5.6 billion. Now it is buying Rune, a start-up the Army already uses.

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For your next steering committee

Questions for your own programme. They are not findings about any company in this story.

  1. 1Ask which AI tools already touch your ERP or finance data, including the ones nobody approved.
  2. 2Ask what each tool is allowed to change, and who reviews what it changed.
  3. 3Ask how the result is measured, and who decides to switch a tool off.

Issue 01 of the ERP LEADERS brief puts a timeline, the three-number review and six questions on one page. Read issue 01

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