Salesforce said 75% of leads went unanswered. It credits AI agents with $88 million.
Salesforce had 100 million sales leads, and about three in four went unanswered before it added AI agents, software that carries out tasks on its own.
Its sales vice president for Israel gave the figures at a Tel Aviv conference, the Israeli outlet CTech reported on Sunday.
The agent now makes the first contact. It hands the conversation to a person when a personal touch is needed, he said.
He put revenue from the initiative at more than $88 million. Answering the same number of leads with staff would have needed about 400 more employees, he estimated.
Salesforce gave no period for the $88 million. It also did not say how much of the money came from the agents themselves, or what the agents cost. Without those figures, nobody outside Salesforce can compare the agents' cost with the cost of 400 more staff.
He also said companies cannot "keep an organization and its business processes as they are and just layer AI on top".
Sources
Our file on Salesforce
- 20 Oct
Salesforce said at least 20,000 workers changed roles. It cited an AI redesign.
- 18 Oct
UK police built a Salesforce chatbot. A contact costs 27p, versus £7.80 for staff.
- 16 Oct
Tottenham Hotspur put Salesforce's AI on fan questions. The AI resolves 20% alone.
- 16 Oct
HMRC signed Salesforce for up to £2 billion. Its first estimate was £1 billion.
- 12 Oct
Salesforce renamed AIForce to SIForce. Trump's order binds only federal agencies.
For your next steering committee
- 1Ask which AI tools already touch your ERP or finance data, including the ones nobody approved.
- 2Ask what each tool is allowed to change, and who reviews what it changed.
- 3Ask how the result is measured, and who decides to switch a tool off.
Issue 01 of the ERP LEADERS brief puts a timeline, the three-number review and six questions on one page. Read issue 01
Welcome back. · Issue 01
