SAP cited DSAG research showing 43% of organisations had implemented AI in workflows. SAP consultants still recommend where customers should start.
SAP cited the figure this week in a blog from ASUG Tech Connect, the conference of the Americas' SAP Users' Group.
The 43% comes from research by DSAG, the German-speaking SAP user group. The blog gives no sample size.
The author, an SAP product manager for AI, sat in a session where customers described their progress. "We're just trying to figure out where and how to start" was the phrase he heard most, he wrote. He also heard "We're trying to figure out what's available to us."
He pointed them to SAP's Discovery Center, an online catalogue, where customers can filter for a basic set of AI features it calls "Base AI". SAP says that set is included at no additional charge in the licence for its cloud ERP, the software that runs finance and operations.
On 10 November SAP said more than 1,800 customers had activated its AI assistant for consultants.
Our reading for SAP consultants, who run a customer's first AI workshop: the customer first needs a list of the AI features it already pays for. Then it needs one small problem those features can solve. Neither SAP post says how many customers have moved from asking to a live use.
Sources
Our file on SAP
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