Skip to content
ERP LEADERS
Subscribe to the brief Follow on LinkedIn

The news behind the software that runs companies, explained for everyone.

ERP programmes

IHG's lawyers approved an Oracle AI agent that books job interviews. One that matches applicants to jobs drew questions.

At Oracle AI World in Las Vegas, four customers of Oracle's human resources (HR) software said legal sign-off and process fixes come before its AI agents, diginomica reported on 28 October.

ERP LEADERS news desk · · First reported by diginomica · Edition no. 52
Photo: Shkuru Afshar/Wikimedia, CC BY-SA 4.0 · original

Matt McDonald, director of HR technology at hotel group IHG, described taking agents to the company's lawyers. For interview scheduling the answer was "Great, do it." For a candidate-matching agent he put the lawyers' question as "Where's the human in the loop?"

Deutsche Bahn moved its HR to Oracle's cloud two years ago. Its head of HR IT systems, Daniel Passarge, said EU AI rules make the work much more time-consuming. Meanwhile, its works councils ask when the AI is coming. He also said the rules help the railway think things through.

Acosta Group's advice to other buyers was to bring lawyers in from day one, because they slow projects down.

IHG's account splits an agent that fills a calendar from one that helps choose people. The second is where its lawyers asked about human checks.

Sources

Spotted an error? Tell us. Every correction is logged on Standards.

Your reading room

Companies in this story
OracleDeutsche Bahn

Our file on Oracle

  1. 30 OctFiled later

    Oracle's co-CEO says 'up to' figures in data-centre press releases mean nothing. Separately, diginomica reported a power delay at Oracle's Wisconsin site.

  2. 30 OctFiled later

    Oracle said it will add AI usage charges to its subscriptions. CFOs must budget for work as well as users.

  3. 29 Oct

    Oracle forecast $225 billion in 2030 sales, and its shares jumped 11%. S&P rates its debt one step above junk.

  4. 28 Oct

    Oracle's NetSuite says 13,000-plus customers already use its AI through Claude or ChatGPT. Its own assistant is only now reaching Britain.

  5. 27 Oct

    Oracle released 25 AI apps, including one that helps reconcile accounting entries. Its announcement named no price.

All 40 Oracle stories

For your next steering committee

Questions for your own programme. They are not findings about any company in this story.

  1. 1Ask which AI tools already touch your ERP or finance data, including the ones nobody approved.
  2. 2Ask what each tool is allowed to change, and who reviews what it changed.
  3. 3Ask how the result is measured, and who decides to switch a tool off.

Issue 01 of the ERP LEADERS brief puts a timeline, the three-number review and six questions on one page. Read issue 01

Founding reader view is on in this browser. It is a reading view, not secure access. Print the working sheet

Founding reader

Welcome back. · Issue 01

2 comments under this story on LinkedIn. Read the discussion

Keep reading

The ERP LEADERS brief Subscribe