ServiceNow showed its AI agent passport blocking a $40 refund. The limit was $25.
ServiceNow announced AI Passport on 15 October.
It is a digitally signed ID given to each AI agent, the software that carries out tasks on its own. The ID states what that agent may and may not do, the publication diginomica reported. In the demonstration, a refunds agent with a $25 limit approved an $18 request.
The controls are graduated. "You monitor, you pause, you restrict, and eventually, if necessary, you deactivate," said Nenshad Bardoliwalla, ServiceNow's senior vice president of AI products. ServiceNow expects Passport to be available in the fourth quarter.
NVIDIA is the first launch partner. Its Open Agent Safety Platform, a system for enforcing rules on AI agents, will enforce the policies ServiceNow supplies, diginomica reported.
The reports gave no price and named no customers using Passport. diginomica noted that the product moves ServiceNow closer to companies that control what each user may access in which systems. ServiceNow's partner Okta is one of them.
Sources
Our file on ServiceNow
- 20 Oct
Salesforce said at least 20,000 workers changed roles. It cited an AI redesign.
- 16 Oct
ServiceNow denied any interest in buying Decagon. Its shares rose 5% on Thursday.
- 8 Oct
SAP agreed to buy HR startup TechWolf. Rivals Workday and ServiceNow had backed it.
- 28 Sept
ServiceNow's HR AI agent could edit salaries. Its own testers talked it into it.
- 20 Sept
ServiceNow found 75% of CIOs cannot see every AI tool they run.
For your next steering committee
- 1Ask which AI tools already touch your ERP or finance data, including the ones nobody approved.
- 2Ask what each tool is allowed to change, and who reviews what it changed.
- 3Ask how the result is measured, and who decides to switch a tool off.
Issue 01 of the ERP LEADERS brief puts a timeline, the three-number review and six questions on one page. Read issue 01
Welcome back. · Issue 01
