AI at work
Salesforce says AI cut Air India's refunds to four hours. From 14 days.
Air India has expanded its use of Agentforce across customer service, Salesforce announced.
Friday, 18 September 2026
The ERP LEADERS brief
Get issue 01: the Zeiss case, for a steering committee
Each issue takes one programme and lays out what was reported, what the reports cannot tell you, and what a steering committee can ask each quarter. Issue 01 is on the site. Read issue 01