La-Z-Boy let Workday's AI summarise up to 80,000 staff comments. It says turnover fell.
La-Z-Boy, the US furniture maker founded in 1927, runs plants, stores, distribution and corporate offices whose staff data used to sit apart. It put all of them on one HR system, Workday's, with Korn Ferry as partner. In a Workday film from 13 October, a La-Z-Boy HR leader says one engagement survey brings "60, 70, 80,000" comments.
Workday's AI in its Peakon survey tool now sums them up. Leaders saw the scores, pulled the summary and acted, and the company says turnover then dropped "dramatically" in those areas. Neither the film nor Workday's case study gives a turnover figure or says how much of the drop came from the AI.
The case study adds two numbers from replacing paper forms with mobile access: plant managers' admin time down more than 10%, and $136K saved in HR shared services costs. La-Z-Boy is still testing Workday's self-service agent and assessing its payroll agent.
Neither account says which changes managers made, or whether turnover also fell where they did not act.
Do your survey summaries keep site-level problems visible, and do you check whether acting on them moves turnover?
🎥 Video: Workday, official YouTube channel, 13 Oct 2026 · narration: AI voice
What the captions say
- La-Z-Boy has made furniture since 1927.
- Its staff data sat in separate silos.
- It moved all staff onto Workday's HR system.
- One staff survey brings 60,000 to 80,000 comments.
- Workday's AI summed them up.
- Where leaders acted, turnover dropped, La-Z-Boy says.
- Paperless forms cut plant admin by 10%+, Workday says.
- Neither source gives a turnover figure.
