Kroger started teaching more than 400,000 of its workers to use AI.
The training covers more than 400,000 store and office workers, Kroger said.
The company set out its approach at the Groceryshop conference in Las Vegas.
Tasks are classified by how much the software does. AI assists with some work and handles other tasks alone. Kroger sets the level based on risk and how repeatable the work is.
Kroger's chief digital officer said: "The goal is not autonomy everywhere."
Kroger builds its own systems for demand forecasting and matching customers to offers. For the rest, it buys models from AI companies. Shoppers get an assistant that plans meals and builds a basket to a budget. Store teams receive notifications from software agents.
The company has used data science for years to forecast demand. The newer work connects business information with daily operations so decisions happen faster.
Where have you drawn the line between assistance and autonomy?
Image: AI-generated.
Sources
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