HPE says most network tickets need no human. In three years, only hardware will.
Rami Rahim, who runs Hewlett Packard Enterprise's networking business and was chief executive of Juniper Networks before HPE bought it in July 2025, told The Register that "70 to 80 percent of all tickets don't require human…
Rami Rahim, who runs Hewlett Packard Enterprise's networking business and was chief executive of Juniper Networks before HPE bought it in July 2025, told The Register that "70 to 80 percent of all tickets don't require human intervention" today. "Within two to three years, we'll have no issues that require humans," he said.
He named one exception: hardware that has to be swapped. Even there, he expects automated systems to order the replacement and interns, rather than IT professionals, to fit it.
His path is gradual. Let AI reboot a port on a switch first, then hand over more as trust grows. The most common support ticket in a typical company, he said, is "the Wi-Fi sucks."
Rahim named hardware replacement as the exception but did not define which other ticket types the prediction covers. The article gives no detail on how the 70 to 80 percent was measured or whose networks it covers.
Before AI reboots a switch port in your company, who approves it, sets the limits and owns the recovery if it cuts a service?
Image: AI-generated.
Sources
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